Guarantees

Customer Satisfaction

At Urban treats, we stand behind the quality of our product and we make things right, if you are not satisfied with your purchase. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase simply follow the instructions below.

Unfullfilled Orders

With orders that cannot be fullfilled the purchaser will be notified with regards to when the order will be fullfilled subject to the availability of the product/s purchased. Alternative products will be suggested to substitute the product in question. Alternatively a full refund will be available as an option.

Returns and Exchanges

You may return any item purchased on our Web site that arrives at it's destination that is faulty or damaged. Notification of faulty or damaged items must be received within 24 hours of your parcel being signed for. Urban Treats will provide instructions on how to return goods in an appropriate manner. Contact us by phone 07 32574868 or email order@urbantreats.com.au                          Urban Treats will replace any damaged items purchased on the website within 14 days of purchase as long the product is returned in good condition pending inspection, a exchange or credit will be issued to you for the value of the item. Delivery fees are non-refundable for incorrect choice.  Products are to be returned at customers own cost and risk. In order to process your return of goods the item must be accompanied by proof of purchase in the form of a tax invoice/receipt, also your daytime contact telephone number so that we can contact you. Forward to the package the following below:

Urban Treats.
Shop 12 Homemaker City
Cnr Anne & Wickam St                                                                                                      

Fortitude Valley 4006                                                                                                                  

Important: Shipping fees are non-refundable unless merchandise is damaged or faulty.

Furniture Return/Exchange Policy

At Urban Treats, we take great pride in the quality of our furniture. Every item in our collection is carefully inspected before leaving our warehouse. We encourage you to do the same upon receipt of your purchase. In the event that damage occurs in transit, or if you discover a manufacturing defect, please contact us on 07 32574868 within 24 hours of signing for the item. Upon return, your merchandise will be inspected. In certain circumstances, a usage or restocking fee may apply. All return freight costs and insurance of furniture items are at the customer's expense.

Please note: Custom and special orders are not returnable.